Returns & Exchanges

What is the return policy?
We want you to feel completely satisfied with your purchase. If you are not satisfied for any reason, you may return an unused item within 1 Year from the o...
Tue, Oct 27, 2020 at 10:55 AM
How do I return merchandise?
Returning merchandise is as easy as 1-2-3 at BaseballMonkey.com. Call Customer Service at 888-286-6169 to initiate your merchandise return. Be prepared ...
Thu, Oct 29, 2020 at 10:08 AM
Who pays for shipping a return?
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store for returning an item, whic...
Tue, Oct 27, 2020 at 11:01 AM
Can I exchange an item for another?
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new...
Tue, Oct 27, 2020 at 11:02 AM
How will I be refunded?
Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling cha...
Tue, Oct 27, 2020 at 11:03 AM
I received a defective product, can I return it?
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund if the item hasn't been used. Please contact cus...
Tue, Oct 27, 2020 at 11:04 AM
What happens if I refuse a delivery?
If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All cred...
Tue, Oct 27, 2020 at 11:13 AM
What do I do if my shipment was lost or damaged in transit?
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service imme...
Tue, Oct 27, 2020 at 11:14 AM
What do I do if an item is missing from my shipment?
While we will do our best to ship from our distribution center to you, not all items will shop from there. In some cases, we will split the order and ship e...
Tue, Oct 27, 2020 at 11:14 AM
Can I keep a gift item if I return the product they were included with?
Items sent as a promotional gift (Gift With Purchase) are required to be returned if the qualifying product is returned for a refund or store credit. If the...
Tue, Oct 27, 2020 at 11:15 AM