While we will do our best to ship from our distribution center to you, not all items will ship from there. In some cases, we will split the order and ship each package out to you individually. This may prompt a customer to think an item is missing from their shipment. Prior to contacting us regarding missing items, please cross-check the items on the packing slip with the items in the shipment. Verify that you didn't receive an out-of-stock email, informing you that an item or items were out of stock. If you think an item is missing from your shipment, please contact customer service within 48 hours of delivery.